LookandWears is proudly managed by Qutarumate Innovations Private Limited (“we,” “our,” “us”), where style meets convenience for an unparalleled shopping experience. Our team meticulously processes each purchase, making sure it reaches our users (“you”, or “your”) in impeccable condition within the expected timeframe. This policy provides insight into our shipping and delivery procedures, ensuring transparency in every step. By placing an order, you acknowledge and accept these terms, allowing us to offer you a smooth and satisfying journey. Our focus remains on delivering style with precision, ensuring you enjoy the luxury of effortless fashion at your doorstep.  

Nationwide Shipping, Boundless Style  

We deliver fashion to every corner of India, making our stylish collections accessible no matter where you reside. While international shipping is currently unavailable, we are actively working on expanding our reach. Whether you're in a vibrant metropolis or a peaceful town, your fashion essentials are just a few clicks away. Our logistics network continues to grow, allowing us to serve an increasing number of regions. With reliable courier partners, we prioritize safe and timely deliveries, and any updates on extended shipping coverage will be available on our website.  

Swift Processing, Secure Packaging  

• Processing Time – Orders are typically prepared for dispatch within 1-2 business days post-confirmation.  
• Protective Packaging – Each item is carefully packed to maintain its quality and prevent any transit-related damage.  
• Non-Processing Days – Weekends and public holidays are excluded from the processing timeline.  
• Dispatch Updates – A shipping confirmation email will be sent once your order is on its way.  
• Reliable Delivery – Every order is handled with attention to detail to ensure a smooth shopping experience.  
• Handling Exceptions – Certain orders may require additional verification, which could extend the processing time.  
• Courier Collaboration – We partner with trusted delivery services to maintain a dependable shipping experience.  
• Customer Assistance – If you need assistance, our support team is ready to guide you through the process.  

Expected Delivery Timeframes  

Standard shipping generally takes between 3-8 business days, depending on the delivery location. We collaborate with top-tier courier services to ensure your order reaches you promptly and safely. While we strive to dispatch orders without delay, unforeseen circumstances may occasionally impact delivery timelines. Should there be a delay, our customer support team is available to assist and provide relevant updates. We remain committed to keeping you informed at every stage, ensuring a hassle-free shopping experience.  

Missed a Delivery? Here’s What You Can Do  

• Failed Attempts – If an initial delivery attempt is unsuccessful, two more attempts will be made.  
• Return to Facility – If all attempts fail, the package may be sent back to our facility.  
• Re-Delivery Requests – You may request re-dispatch, though additional shipping charges may be applicable.  
• Availability Check – Ensure someone is available at the specified address to receive the order.  
• Address Accuracy – Providing correct and complete address details helps avoid delivery failures.  
• Customer Support Assistance – Reach out to our team if you foresee any challenges in receiving your package.  
• Delivery Coordination – If you need to adjust delivery details, contact us as soon as possible.  
• Timely Resolution – We strive to resolve missed delivery concerns with efficiency and care.  

Damaged or Lost Shipments – Our Responsibility  

If your order arrives in a damaged condition, we request you to contact our support team within 48 hours, along with images for verification. Upon assessing the claim, we will proceed with a replacement or initiate a refund as necessary. For lost shipments, we work closely with our courier partners to conduct a thorough investigation and find a suitable resolution. Every package is securely packed to minimize the risk of damage during transit. Our priority is to ensure a seamless and worry-free shopping experience for every customer.  

Special Handling for Exclusive Products  

Certain products, such as delicate, oversized, or high-value items, require additional care in packaging and delivery. Specific handling instructions will be provided on individual product pages to maintain transparency. We encourage customers to review these details before finalizing their purchase. Our logistics team employs protective packaging methods to safeguard such items during transit. For any concerns regarding the shipment of exclusive items, our support team is always available to assist.  

Need Assistance? We’re Here for You  

If you have any queries about our shipping process, our customer support team is just a message away. Contact us at qutarumateinnovationpvtltd@gmail.com, and we will provide timely assistance. We are committed to offering clear guidance and ensuring your shopping journey remains smooth. Your trust is invaluable, and we take pride in delivering fashion with elegance and reliability. Thank you for choosing LookandWears, where luxury and convenience go hand in hand.