Qutarumate Innovations Private Limited (“we,” “our,” “us”) runs LookandWears to be a destination crafted for fashion lovers seeking effortless elegance. We understand that plans change, and our users (“you”, or “your”) may need to cancel your order. Cancellations are only possible before your order is processed for dispatch. Once an order has moved to the final stage of fulfillment, it cannot be reversed. We recommend reviewing your selections carefully before confirming your purchase. If cancellation is available, the option will be visible in your account or can be requested through customer support.  

When Can You Cancel an Order?  

• Before Processing – Orders can be canceled before they are prepared for dispatch.  
• Multiple Item Orders – Some items in an order may be eligible for cancellation while others may not.  
• Limited-Time Cancellations – Cancellation requests must be submitted within the provided timeframe.  
• Customization Considerations – Personalized or altered products may not be eligible for cancellation.  
• Payment Adjustments – If an order is canceled successfully, payment will be processed as per the refund policy.  
• Discounted Products – Items purchased during special sales may have different cancellation terms.  
• Gift Orders – If an order was placed as a gift, cancellation eligibility may vary.  
• Policy Changes – Cancellation terms are subject to updates and will be reflected in this section.  

How to Cancel an Order  

Canceling an order is a straightforward process designed for your convenience. If your order is eligible for cancellation, you can request it through your account dashboard. Orders that have already been packed or dispatched cannot be reversed. In such cases, you may explore return or exchange options, depending on product eligibility. Should you face any issues with the cancellation process, our support team is ready to assist.  

To ensure a smooth experience, we recommend verifying your order details before placing a request. Certain promotional or personalized items may not be eligible for cancellation. If you used store credits or discount vouchers, refund adjustments will be made accordingly. Always check for updated cancellation policies before finalizing your order. We aim to provide a hassle-free shopping experience while maintaining fair cancellation terms.  

Exceptions to Cancellation  

• Personalized Orders – Items customized to specific preferences may not be canceled.  
• Final Sale Items – Some clearance or exclusive sale products are non-cancelable.  
• Gift Card Purchases – Digital gift cards and promotional credits are non-refundable.  
• Limited-Edition Collections – Special or seasonal collections may have restrictions on cancellation.  
• Processing Stage – If an order is already in the final stage, cancellation may not be possible.  
• Multiple Payment Methods – If different payment methods were used, adjustments may vary.  
• Partial Cancellations – Some multi-item orders may only allow cancellation of certain products.  
• Order Modifications – Instead of canceling, modifications may be an option for certain products.  

Refunds After Cancellation  

If an order is successfully canceled, the refund process will be initiated based on the original payment method. Store credits or vouchers used in the purchase may be reinstated as per policy guidelines. Refund timelines depend on processing procedures, and updates will be provided accordingly. We aim to ensure that your funds are returned to you in a hassle-free manner. If any discrepancies arise, customer support is available for assistance.  

Policy Updates and Changes  

Our cancellation policy may be updated to align with new business requirements or regulatory changes. Any revisions will be reflected in this section, and we encourage customers to review it periodically. Continued use of our platform after changes indicates acceptance of the updated terms. If you have any concerns about cancellations, our team is available to guide you. We strive to maintain clarity and fairness while ensuring a seamless shopping experience.