Shopping at LookandWears is an experience curated by Qutarumate Innovations Private Limited (“we,” “our,” “us”), where quality and style come first. At LookandWears, we prioritize providing a shopping experience that is effortless, enjoyable, and reliable. While our products are crafted with precision and undergo thorough quality checks, we acknowledge that returns may occasionally be necessary. If our users (“you”, or “your”) receive an item that is damaged or defective, rest assured that we are here to help. To initiate a return or exchange, kindly contact our customer support team within 48 hours of receiving your order. We are committed to making the process as smooth as possible, ensuring your concerns are promptly addressed.   

Hassle-Free Returns for Your Peace of Mind  

• Timely Initiation: Submit your return request within 48 hours of receiving the order.  
• Unused Condition: The product must remain unused, with tags, labels, and original packaging intact.  
• Incorrect Item Received: If we’ve sent the wrong product, we will offer a replacement or refund.  
• Return Assistance: Our team will guide you through the entire process for a seamless experience.  
• Processing Time: Refunds and exchanges are completed within 5-7 business days post-return approval.  
• Inspection Procedure: Items are carefully inspected before approving a return or refund.  
• Fast Resolutions: Our priority is to handle return requests efficiently for a worry-free shopping journey.  
• Customer Support: If you have concerns, our team is available to assist you at every step.  

Items Not Eligible for Returns  

Certain products are excluded from returns due to hygiene and customization policies. We believe in maintaining transparency, and any non-returnable items are clearly mentioned in the product description.  

• Hygiene Essentials: Innerwear, swimwear, and socks are not returnable due to hygiene standards.  
• Personalized Items: Custom-designed or personalized products cannot be returned unless defective.  
• Final Sale Items: Products marked as "Final Sale" or bought at a discount are ineligible for returns.  
• Altered Products: Any item that shows signs of use, washing, or modification cannot be returned.  

Return Shipping: Who Covers the Cost?  

If a mistake occurs on our end, such as an incorrect or faulty product being sent, we will cover the return shipping expenses. However, if you wish to return an item due to personal preference or a change of mind, the shipping cost will be your responsibility.  

For a smooth return process:  

• Always use a reliable courier service when returning items.  
• Ensure the package is securely sealed to prevent any damage in transit.  
• In cases of defective products, our support team will provide clear return instructions at no additional cost.  

Refund Process: Quick, Secure & Simple  

Once we receive and verify the returned product, we promptly initiate the refund. The refund will be processed through the original payment method within 5-7 business days. Customers will also receive a confirmation email once the refund has been successfully completed.  

• Inspection First: Every returned product undergoes a thorough quality check.  
• Efficient Processing: Refund requests are handled with priority to avoid unnecessary delays.  
• Original Payment Mode: Refunds are credited to the same account used for the purchase.  
• Email Confirmation: A notification is sent once the refund is successfully processed.  
• Customer Assurance: We ensure every refund request is resolved fairly and transparently.  

Need Help? Our Team is Here for You  

We understand that returns and refunds can sometimes be confusing, but we are here to assist you at every step. Whether you have questions about your order, return eligibility, or refund timelines, our dedicated customer support team is always ready to help. Reach out to us at qutarumateinnovationpvtltd@gmail.com , and we will ensure your concerns are addressed promptly. At LookandWears, we value your trust and strive to make your shopping experience as enjoyable as possible, from purchase to post-delivery support.