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At Qutarumate Innovations Private Limited (“we,” “our,” “us”), we take pride in owning LookandWears and delivering a safe and secure shopping journey for our users (“you”, or “your”). At our fashion-forward destination, we value your privacy as much as your style. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the terms outlined here. We ensure transparency in handling your details while offering a seamless shopping experience. Your data is used solely for enhancing your fashion journey with us. Stay assured, your privacy and preferences remain our priority.    

Information We Collect  

1. Personal Details You Provide  

We collect details such as your name, email, contact number, and shipping address when you place an order. This helps us deliver your purchases efficiently and provide updates regarding your transactions. Any payment-related information is processed securely through trusted payment providers.  

2. Automatic Data Collection  

When you visit our website, we automatically gather non-personal data like your browser type, IP address, and device details. This assists in optimizing our website for better performance and user experience. Such data enables us to analyze trends and improve website functionality.  

3. Information from Third-Party Sources  

We may receive relevant data from marketing partners or social media platforms if you engage with our brand through external channels. This allows us to tailor our promotions and offer personalized recommendations. However, we ensure compliance with data protection laws in handling such information.  

How We Use Your Information  

  • To process your orders and deliver fashion essentials to your doorstep.  
  • To send updates on your purchases, account activities, or new collections.  
  • To improve user experience by analyzing website traffic and shopping behavior.  
  • To personalize recommendations based on browsing and purchase history.  
  • To enhance security and prevent fraudulent activities on our platform.  
  • To offer customer support and address queries or concerns.  
  • To send promotional emails only if you have subscribed to our updates.  
  • To comply with legal obligations related to data protection and security.  

Sharing of Information  

We prioritize the confidentiality of your personal details and do not sell or rent your data. However, we may share information with trusted third-party service providers for smooth order fulfillment. This includes payment gateways, logistics partners, and marketing agencies assisting in promotional campaigns. If required by law, we may disclose necessary information to comply with legal obligations or protect our platform's security. Additionally, aggregated and non-personally identifiable data may be used for analytics and business improvements.  

Protection of Your Information  

We implement robust security measures to safeguard your personal data. Encryption, firewalls, and secure payment processing ensure that your details remain protected. While we take every precaution, no online platform is entirely immune to threats. Therefore, we encourage users to keep their login credentials confidential and report any suspicious activity.  

  • Restricted Access – Only authorized personnel handle sensitive information.  
  • Regular Security Audits – Our systems undergo frequent evaluations for vulnerabilities.  
  • Secure Transactions – Payments are processed using encrypted channels.  
  • User Awareness – Customers are advised to use strong passwords and avoid public networks.  

Data Retention Policy  

We retain your personal data for 8 to 12 months to fulfill the purposes outlined in this policy. Order-related details may be stored longer for compliance with tax or legal regulations. If you wish to delete your account, certain information may still be preserved for legal or administrative purposes.  

Third-Party Links  

Our website may contain links to external sites for your convenience. We are not responsible for the privacy practices of these third-party platforms. We recommend reviewing their policies before sharing any personal information.  

Cookies  

Cookies enhance your browsing experience by remembering preferences and improving website functionality. We use them to analyze website traffic and personalize content for a smoother shopping journey. You can manage or disable cookies through your browser settings at any time. By continuing to use our site, you agree to our use of cookies as outlined in this policy.  

Legal Framework for Privacy  

This Privacy Policy is governed by Indian laws. Any disputes arising from data protection concerns shall be resolved as per the local regulations. By using our website, you acknowledge and accept the legal framework under which we operate. If legal amendments affect this policy, we will update the terms accordingly.  

Children’s Privacy  

Our website is designed for shoppers who are 18 years or older, and we do not knowingly collect data from children under 18. If a minor's information is inadvertently collected, we take immediate steps to delete such records. Parents or guardians can contact us if they believe their child’s data has been submitted.  

Your Rights as a User  

  • Access & Modification – You can review, update, or correct your personal information at any time.  
  • Data Deletion Request – You may request the removal of your data unless retention is legally required.  
  • Marketing Preferences – Users can opt out of promotional communications via account settings.  
  • Privacy Queries – For concerns regarding data handling, our support team is available for assistance.  
  • Legal Compliance – We uphold all applicable data protection laws, ensuring your privacy rights are maintained.  

Changes to Our Privacy Policy  

We may revise this Privacy Policy periodically to reflect changes in legal requirements or business operations. Users will be notified of significant modifications via email or website updates. Continued use of our platform after revisions indicates acceptance of the updated terms.  

In case of substantial changes affecting data usage, users may be required to provide renewed consent. We encourage visitors to review this page regularly to stay informed about their privacy rights.  

Contact Us  

If you encounter any issues with our Privacy Policy, don’t hesitate to reach out to us.     

qutarumateinnovationpvtltd@gmail.com